Refund Policy
Thank you for choosing "The Creative lab"for your made-to-order items!
As your items are uniquely crafted based on your specifications, we want to ensure your complete satisfaction with your purchase. Please review our refund policy for made-to-order items below:
Eligibility Criteria:
Once an order is placed for a made-to-order item, it cannot be canceled or modified after 24hours of purchase. Please review your order carefully before submitting.
In the rare event that you receive a defective or incorrect item, please contact our customer service team immediately with photos and details of the issue. We will work with you to resolve the problem promptly.
Refund Process:
Refund requests for made-to-order items will be assessed on a case-by-case basis.
If your refund request is approved, we will issue a refund to the original payment method within 3-5 business days.
Please note that any non-refundable deposits or fees associated with made-to-order items are non-refundable.
Contact Us:
If you have any questions about our refund policy for made-to-order items or need assistance with a refund request, please don’t hesitate to contact our customer service team at info@priyagoenka.com
Thank you for choosing PRIYA GOENKA, The Creative Lab. We appreciate your support and understanding.